Terms of service

BELLE NOURÉ — TERMS OF SERVICE

Last Updated: 4 November 2026

Welcome to Belle Nouré. These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Us

Belle Nouré is a UK-based beauty and skincare brand specialising in botanical beauty oils.

Trading Name: Belle Nouré
Business Operator: Mosammod Farjana Hussain
Business Address: [Insert UK business postal address]
Customer Service Email: bellenourecs@gmail.com

For any questions regarding these Terms of Service, please contact us using the email address above.

2. Our Products

Belle Nouré offers skincare products designed for external cosmetic use.

Our signature product, Almond & Olive Nourishing Oil, is formulated for use on the face, body and hair.

We aim to provide accurate product descriptions, ingredient information, photographs and usage instructions.

Please note:

Product appearance may vary slightly due to lighting, photography and screen settings.
Individual skincare experiences and results may vary.
Customers should review the ingredients before purchasing, particularly if they have known allergies or sensitivities.
Our products are not intended to diagnose, treat or cure medical conditions.

We reserve the right to update product descriptions, packaging and availability where necessary.

3. Product Safety and Allergies

Customer safety is important to Belle Nouré.

Our Almond & Olive Nourishing Oil contains sweet almond oil and olive oil.

Customers with known allergies or sensitivities to any listed ingredients should not use the product.

We recommend following the directions and precautions provided on the product packaging.

Discontinue use if irritation occurs.

All products are intended for external use only unless otherwise expressly stated.

4. Pricing and Payments

All prices displayed on our website are in British Pounds Sterling (GBP).

Applicable taxes will be included or clearly identified as required by law. Delivery charges will be displayed before you complete your purchase.

Payments are processed securely through the payment methods available at checkout.

We reserve the right to change our prices at any time. However, price changes will not affect orders that have already been accepted.

5. Orders and Acceptance

When you place an order, you will receive an order acknowledgement by email.

This acknowledgement does not necessarily mean that your order has been accepted.

A contract is formed when we confirm acceptance of your order, normally through a dispatch confirmation email.

We may decline or cancel an order where a product is unavailable, payment cannot be authorised or an obvious pricing error has occurred.

If payment has already been taken for an order that we cannot fulfil, we will issue a refund.

6. Shipping and Delivery

Belle Nouré currently offers delivery within the United Kingdom.

Standard UK Delivery: £2.99
Estimated Delivery: 2–5 working days after dispatch
Order Processing: 1–2 working days
Delivery Days: Monday to Friday, excluding bank holidays.

Delivery estimates are provided for guidance and may be affected by courier delays.

Unless otherwise agreed, we will deliver your order within 30 days of the contract being formed.

If your order is delayed or not delivered, your statutory rights under UK consumer law will apply.

Please refer to our Shipping & Delivery Policy for further information.

7. Returns, Refunds and Cancellations

We want every Belle Nouré customer to be satisfied with their purchase.

Change-of-Mind Returns

For most online purchases, customers have a statutory right to cancel within 14 days of receiving their goods, subject to applicable legal exceptions.

To exercise this right, please contact bellenourecs@gmail.com within the applicable cancellation period.

Where a valid cancellation is made, customers generally have a further 14 days to return the goods.

Hygiene and Safety

For health protection and hygiene reasons, sealed products that are not suitable for return once unsealed may be exempt from the statutory cancellation right if their protective seal has been broken after delivery.

Where this exemption applies, Belle Nouré does not accept change-of-mind returns of unsealed products.

Faulty or Damaged Products

The above hygiene exception does not affect your statutory rights.

If your product is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

Please contact our customer service team with your order number and details of the issue.

Refund Processing

Where a statutory cancellation is valid, refunds will be processed in accordance with applicable consumer law, including the relevant deadlines and any delivery refund entitlement.

Approved refunds will normally be issued to the original payment method.

Please refer to our Refund Policy for further details.

8. Product Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue products without prior notice.

If an item becomes unavailable after you place an order, we will notify you and arrange a refund where appropriate.

9. Intellectual Property

All Belle Nouré branding, logos, product photography, website designs, illustrations, written content and other original materials are owned by Belle Nouré or used with permission, unless otherwise stated.

These materials may be protected by copyright, trade mark and other intellectual property laws.

You must not reproduce, distribute or commercially exploit our protected content without prior written permission.

10. Website Use

By using our website, you agree not to:

Use the website for unlawful or fraudulent activities.
Attempt to interfere with website security or functionality.
Upload malicious software or harmful content.
Misuse our intellectual property.
Provide false or misleading information when placing an order.

We may restrict access to the website where necessary to protect our business, customers or systems.

11. Accuracy of Information

We aim to ensure that product information, pricing and website content are accurate and up to date.

Occasional errors may occur.

We reserve the right to correct inaccuracies and update website information, subject to applicable consumer rights and our obligations under any accepted contracts.

12. Third-Party Services

Our online store is powered by Shopify.

We may use third-party providers for payment processing, delivery, website functionality and other business services.

These providers may operate under their own terms and privacy policies.

We are not responsible for third-party websites that are outside our control, but this does not remove our legal responsibilities to customers.

13. Privacy and Personal Information

We respect your privacy and are committed to handling personal information in accordance with applicable UK data protection legislation.

Personal information collected through our website may be used to process orders, arrange deliveries, provide customer support and administer our services.

For more information, please refer to our Privacy Policy.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms affects your statutory consumer rights.

Subject to applicable law, Belle Nouré is not responsible for losses that are not reasonably foreseeable or that are not caused by our breach of these Terms or failure to exercise reasonable care and skill.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, legal requirements or website functionality.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights under contracts already formed.

16. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory legal protections applicable in your place of residence.

Nothing in these Terms removes your right to bring proceedings in a court that has jurisdiction under applicable consumer law.

17. Contact Information

If you have any questions about these Terms of Service, please contact us.

Belle Nouré — Customer Care

Email: bellenourecs@gmail.com

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)

We aim to respond within 1–2 working days.

BELLE NOURÉ

Elegance in Every Drop.